LIVE: 2013 Toronto Ombudsman's Report
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Good morning! I'm tweeting live from City Hall, where Toronto Ombudsman Fiona Crean is talking about her newly released 2013 annual report.by Jayna Rana via twitter 2/12/2014 3:02:25 PM -
Top complaints this year include housing and transportation, Crean says.by Jayna Rana via twitter 2/12/2014 3:03:08 PM
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Issues with communication include rudeness, problems that need timely fixing and the notion that issues are the resident's problem.by Jayna Rana via twitter 2/12/2014 3:05:50 PM
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The job of the ombudsman is not just about customer service, Crean says. The area she looks at is where things fail, she says.by Jayna Rana via twitter 2/12/2014 3:07:24 PM
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The public service is stressed and stretched, the report says.by Jayna Rana via twitter 2/12/2014 3:07:44 PM
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There was a 28 per cent spike in complaints, according to the report.by Jayna Rana via twitter 2/12/2014 3:08:30 PM
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There are more frustrated residents and citizens in the past four years than in the past, Crean says.by Jayna Rana via twitter 2/12/2014 3:09:42 PM
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Crean has measured the level of desperation based on how many angry people have come to her office. Security was called on several occasionsby Jayna Rana via twitter 2/12/2014 3:11:42 PM
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People have complained that rudeness in customer service has increased, Crean says.by Jayna Rana via twitter 2/12/2014 3:12:51 PM
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Crean says she's seeing more desperation, but that does not necessarily mean Torontonians are desperate.by Jayna Rana via twitter 2/12/2014 3:14:16 PM
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There are complaints with municipal licensing, in terms of over-enforcement and under- enforcement, Crean says.by Jayna Rana via twitter 2/12/2014 3:18:53 PM
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That's it for today's press conference!by Jayna Rana via twitter 2/12/2014 3:22:19 PM
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